Customer Story: Safe Suffolk Renters
How Safe Suffolk Renters made property inspections quicker and more accessible with SurveySphere
2+ Hours
Time saved per inspection by eliminating travel time.
Same-Day Inspections
Enabled by SurveySphere, reducing waiting times for tenants and landlords.
Reduced Manual Work
Environmental health officers can provide feedback remotely, saving time for both officers and tenants.
Company size
10
Industry
Housing and
Tenant Advocacy
About
Safe Suffolk Renters brings tenants, landlords, property managers, and local councils together, fostering strong relationships and clear communication. Through education and awareness, they help everyone keep updated about responsibilities and changing legislation.
With our limited resources, this change has had a positive impact. Our inspectors no longer spend hours travelling between properties. Instead, they can focus on attending the most urgent cases while still providing advice to tenants and landlords remotely on more minor issues.
Gemma O’Neill, Landlord Engagement and Operational Support Manager for Safe Suffolk Renters
How SurveySphere helped streamline the inspection process
Before teaming up with SurveySphere, Safe Suffolk Renters had to handle every inspection in person, meaning a lot of time driving between properties. Given that Suffolk is a large county, travel time could take hours out of an inspector’s day.
If an inspector had a property inspection, they could easily spend 2 or more hours just getting there from home, plus the time spent on the inspection itself and the trip back. A single inspection could take up an entire day, leaving little time for anything else.
Gemma O’Neill, Landlord Engagement and Operational Support Manager for Safe Suffolk Renters
And it wasn’t just the time spent on the road, it was also the travel costs and money spent on fuel. All those trips added up, making it an expensive and time-consuming process. Now that they’ve started using SurveySphere, the team is able to use inspectors’ time more productively.
With fewer trips to make, inspectors can focus more time on the cases that truly need their attention, making their approach more efficient and cost-effective.
What’s been really useful is that when we get an inquiry, we can quickly offer an inspection, sometimes even the same day if it’s an urgent case. This also works well for tenants that work, have children or other commitments, we can offer inspection times that suit them.
Gemma O’Neill, Landlord Engagement and Operational Support Manager for Safe Suffolk Renters
Gemma also mentions how, through the SurveySphere inspection, they can quickly assess a property and check with the technical officer if an in-person visit is necessary. Often, they can give the tenant advice over the phone and direct them to other relevant support if necessary.
Everyone at Safe Suffolk Renters has loved the speedy service and support they get from the SurveySphere team, especially when time-sensitive property cases arise. Plus, SurveySphere has made it easy for even the least-tech-savvy of Gemma’s staff to pick up the platform, helping Safe Suffolk Renters save time, cut costs, and simplify the inspection process for inspectors, tenants, and inspectors alike.