Inspect More Homes.
Evidence Every Response.
SurveySphere cuts report admin from 2–3 hours to 15–30 minutes per inspection, with the report built by AI in real time as your officers work. The same team reaches two to three times as many homes a day, and every hazard found and every action taken is recorded in real time, so you don’t miss a thing.
Our inspectors no longer spend hours travelling between properties. Instead they can focus on attending the most urgent cases.
Gemma O’Neil · Safe Suffolk
The pressure on council housing teams has never been higher.
Awaab’s Law now sets statutory timescales for damp and mould, and from 30 November 2026 it extends to a wider set of hazards, from excess cold to electrical faults. The Regulator expects current, accurate stock condition data. Tenants expect faster answers. And most teams are being asked to deliver all of it with the same officers and a smaller budget.
Statutory clocks are ticking
Awaab’s Law sets fixed timescales to investigate hazards, report in writing and make homes safe. Missing them carries legal, financial and reputational risk.
Stock data is out of date
Investment decisions and regulatory returns often rely on condition data that is years old, inconsistent, and scattered across systems and spreadsheets.
Backlogs keep growing
Voids, damp and mould call-backs, post-works checks: more inspections are needed than your officers can physically reach. Every mile driven between properties is time not spent inside a home.
Four ways SurveySphere
supports council housing teams
Reach More Homes With the Same Team
Officers run inspections on-site or remotely from the same platform. Remote inspections are inspector-led from start to finish: your officer directs the visit, controls what is captured and zooms in on what matters, while the occupant simply holds the phone.
Fewer miles driven. Faster void turnarounds. Fewer visits into a tenant’s home. Voids, damp and mould and repairs teams typically multiply their inspection capacity several times over.
Stock Condition Data You Can Stand Behind
Every inspection updates your picture of the stock in one consistent, structured format. The AI writes the report in real time as photos and notes are captured, selecting wording from your own approved phrase library, so records read the same whether they were made by your newest officer or your most experienced surveyor.
Better data in, better investment decisions out.
Evidence Every Awaab’s Law Response
Every photo, note and observation is time-stamped, geotagged and stored end-to-end. When you need to show what was found, when it was found and what happened next, you pull up one unbroken record.
A camera roll and a spreadsheet are not a defence. A complete audit trail is.
From Finding to Job Sheet, Without the SOR Headache
Matching every issue to the right schedule of rates code by hand is slow, inconsistent and easy to get wrong. As your officers work, SurveySphere uses AI to suggest the appropriate SOR code for each issue identified in that area.
The codes are auto-populated into a job sheet and can be sent automatically to your maintenance or SOR system via API. Issues stop sitting in reports and start reaching the repairs and maintenance teams who fix them.
From doorstep to documented, in a fraction of the time
Inspect on-site or remotely
Officers work through the property as normal in the SurveySphere app, capturing photos, observations and audio notes. For low-friction follow-ups, run an inspector-led remote inspection instead and skip the travel entirely.
AI builds the report
SurveySphere structures the findings, assigns photos to the correct elements with Smart Assign, and generates a formatted draft report in real time. Your officers review and refine it. They never start from a blank page.
Review, sign off and act
AI quality checks highlight missed items and compliance gaps before sign-off. Reports and evidence are ready to share with repairs and maintenance teams, asset management and regulators in minutes, not days.
The difference across a year of inspections
| Without SurveySphere | With SurveySphere | |
|---|---|---|
| Time on reports per inspection | 2–3 hours | 15–30 minutes |
| Inspections per officer per day | 1–2 | 3–5 |
| Post-works checks | Another van run | Remote, same day |
| Stock condition data | Years old | Updated with every visit |
| Awaab’s Law evidence | Fragmented | Fully documented |
| Raising repair jobs | Manual SOR lookups | AI-suggested, auto-populated |
Most housing teams see the time saved on travel and report writing alone cover the cost of the platform.
AI that housing teams can defend
SurveySphere uses AI in a transparent, fully auditable way. It helps your officers document what they find, selecting from your own approved phrasing rather than inventing text, and every action is logged. When scrutiny comes, from members, the Ombudsman or the Regulator, you can show exactly how every report was produced.
Frequently asked questions
How does SurveySphere help with Awaab’s Law?
Awaab’s Law sets fixed timescales to investigate hazards, provide written findings and make homes safe. SurveySphere gives you a time-stamped, geotagged record of each inspection, the hazards identified and the follow-up actions, so you can evidence compliance at every stage. Phase 2 extends the law to further hazards from 30 November 2026, and the same workflow covers them.
How do tenants take part in a remote inspection?
Remote inspections stay inspector-led throughout. Your officer directs the visit, controls what is captured and zooms in on anything that needs a closer look. The occupant simply points their phone where they are asked. It keeps the process simple for tenants and reduces the number of visits into their home.
Does it cover stock condition surveys as well as day-to-day inspections?
Yes. The same structured capture works for stock condition programmes, void inspections, interim visits, damp and mould call-backs and post-works checks. Report templates and phrase libraries are configured to match how your team already records findings.
Can SurveySphere send jobs to our maintenance or SOR system?
Yes. SurveySphere uses AI to suggest the appropriate SOR code for each issue identified, auto-populates the codes into a job sheet, and can send jobs automatically to your maintenance or SOR system via API. Your officers stay in control and confirm every code before it goes.
Is the audit trail legally defensible?
Yes. Every entry is time-stamped, geotagged and immutable. The end-to-end record SurveySphere creates is specifically designed with complaints, claims and regulatory scrutiny in mind.
How long does it take to roll out to a team?
Most teams are up and running quickly, with no complex onboarding. If your officers can use a smartphone, they can use SurveySphere, and templates are set up around your existing survey formats.
How does pricing work for local authorities?
We offer flexible plans on a monthly or annual subscription, scaled to the size of your team. Book a demo and we will walk through the options with you.
See SurveySphere on your own stock
Bring a real property record to a 30-minute demo and watch a complete, audit-ready report take shape as the inspection happens.